Booking & Cancellation Policy

At Cleanse Aesthetics, we strive to provide you with the best service and experience. To ensure we can accommodate all our clients effectively, we have established the following booking policies:

• Online Booking: Book directly through our website or via our booking links for your preferred location.
• Booking Confirmation: You will receive a confirmation via SMS and/or email once your booking is confirmed.
• Deposit: Some treatments may require a deposit to secure your booking, which will be communicated at the time of booking.
• Package Bookings: Package deals must be booked and used within 12 months of purchase.
• Late Arrival: Please arrive 10 minutes before your scheduled appointment. If you arrive more than 15 minutes late, we may need to reschedule your appointment.

We understand that circumstances change. However, last-minute cancellations affect our ability to serve other clients. Please adhere to the following cancellation policy:

• 24-Hour Notice: Cancellations must be made at least 24 hours before your scheduled appointment to avoid a cancellation fee.
• Late Cancellations: Cancellations made less than 24 hours before your appointment may incur a 50% cancellation fee of the treatment cost.
• No-Show: Failure to attend your appointment without prior notice will result in a 100% cancellation fee.
• How to Cancel: Contact us via WhatsApp, phone, or through the booking platform to cancel or reschedule.

Clients who accumulate two no-shows will have their booking privileges suspended. We take no-shows seriously as they prevent other clients from accessing appointment slots.

• Suspension: After two no-shows, a client's ability to book appointments will be suspended.
• Reinstatement: Clients may be reinstated after one full year of consistent good behaviour, demonstrating reliability with any future bookings or interactions with our clinics.
• Loyalty Program Exclusion: During the one-year reinstatement period, reinstated clients will be excluded from all loyalty program benefits and point accumulation.

• Free Rescheduling: You may reschedule your appointment free of charge if done at least 24 hours in advance.
• Subject to Availability: Rescheduled appointments are subject to therapist and time slot availability.
• Multiple Reschedules: Repeated rescheduling may result in the loss of your deposit or booking privileges.